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    • General questions
    • License usage
    • Support & updates

    General questions:

    Learn more about our products, technologies, and how we help simplify wireless building automation.

    We provide wireless building automation solutions including switches, sensors, gateways, relays, thermostats, and software for management and control.

    EnOcean is an energy-harvesting wireless technology used in building automation that enables battery-free sensors and switches.

    Yes, our systems integrate over MQTT and can interface with third-party platforms.

    Yes, we are expanding our product line to include LoRa/LoRaWAN devices for long-range connectivity.

    You can purchase our products through authorized distributors, or by contacting our sales team for a project quote.

    Yes, we offer a VAR/distributor program. Contact us for requirements and pricing.

    License usage:

    Information about software licensing, activation, renewals, and license management.

    Yes. A license is required to activate airConfig. You can request one through our website or email us.
    Once you receive your license key, select it during initialization or in the license settings inside the software.
    License terms vary based on your needs. We can make a new license for you at any time.

    Yes, licenses may be transferred. If you have any issues loading a license on a computer, please let us know.

    Our software is updated frequently to ensure the best experience. Contact us to request access to download the BAS software.

    Yes. A license is required to unlock full functionality in Venergy. Without a license, the software runs in limited mode and will only allow 30 minutes of use before prompting activation.

    Support & updates:

    Helpful resources for setup, downloads, troubleshooting, and technical assistance.

    The airConfig download link can be found on any page featuring an airConfig section or under the airConfig listing in our Products menu.

    Yes, updates can be provided on a regular basis for all of our software. However, if a core change is implemented to Venergy, we recommend only updating if it is absolutely necessary, as such changes would require a complete recreation of your database.

    Yes, documentation is available for each of our products and services. If you are having issues finding specific information, please Contact Us.

    Support is available via email, phone, or by submitting a ticket through our website.

    Yes, we offer remote training for installers, system integrators, and VAR partners.

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    Manage and configure your Atoraa devices efficiently, ensuring full control with airConfig.

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    Give us a call or fill in the form below and we will contact you. We endeavor to answer all inquiries within 24 hours on business days.

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